ChartPro delivers a full-service, no-cost alternative to in-house Release of Information workflows. Clinics choose us because our centralized, remote approach reduces administrative burden, supports the latest HIPAA/HITECH alignment, and helps protect PHI without adding complexity or new software to manage. With over a decade of experience and trusted relationships across major insurance carriers, ChartPro provides clarity, consistency, and dependable service for your organization, reducing ROI burden.
Core Benefits of Working with ChartPro
ChartPro’s model is designed to create efficiencies, reduce risk burden, and support your clinic with secure, compliant, trusted offsite ROI management. Our specialists review every request, following HIPAA and HITECH requirements, and managing the complete workflow from intake to fulfillment. With a simple onboarding process and no cost to providers, ChartPro gives clinics a reliable partner to remove the increasing cost and complexity of managing ROI fulfillment.
Requester-Funded Model
ChartPro’s service is provided at no cost to healthcare practices. Requesting parties, such as insurers, attorneys, and other authorized requesters, cover the fees, allowing clinics to reduce administrative load and improve efficiencies.
Real People – Real service
Every request is handled by trained ROI specialists. Those contacting ChartPro will experience knowledgeable, trusted communication, and service delivered by real specialists. Our team provides calm, professional, and accountable communication throughout the process.
Experience & Trust
- Operating since 2011
- Over a decade of ROI management
- HIPAA/HITECH aligned workflows
- Trusted by healthcare managers and major carriers: Humana, Aetna, BCBS, UnitedHealthcare, Cigna
Dedicated Specialist Support
ChartPro assigns dedicated account managers to each client, ensuring dependable communication and support. Our human-first approach means your clinic always interacts with real people – not an AI bot. We operate as your ROI department, helping your team stay focused on patient care rather than paperwork.
HIPAA/HITECH Alignment & Secure Workflows
Our processes are built to strictly adhere to compliance and security requirements. ChartPro uses encrypted communication, secure Digital Record Retrieval access, strict permission controls, and monitored user activity to reduce the risk of unauthorized access. All ChartPro workflows meet HIPAA and HITECH standards.
Flexible Service Models
ChartPro offers two service delivery options to fit your clinic’s needs:
Remote ROI (Most Common)
• Secure Digital Record Retrieval system access
• ROI fully managed by ChartPro
• No clinic labor required
On-Site ROI
• ChartPro-trained staff embedded within the clinic
• Same compliance standards and processes as remote service
This flexibility ensures clinics of all sizes can choose the model that best aligns with their operations.
Speak with a specialist
Discover how ChartPro can support your clinic, network, or organization with secure, full-service ROI.