How is this free?
ChartPro uses a requester-funded model. Insurance carriers, attorneys, and other authorized requesters pay the fees associated with Release of Information. Clinics do not pay for our service.
How do you keep records secure?
We follow HIPAA and HITECH requirements and use secure workflows that include encrypted systems, Digital Record Retrieval access, strict permission controls, multi-factor authentication, and monitored activity. All API connections are SOC2 accredited.
We already do ROI in-house – why switch?
Managing Release of Information internally consumes valuable staff time, increases compliance risk, and reduces efficiency. ChartPro handles the entire ROI process so your team can stay focused on patient care. There are also opportunities for revenue sharing agreements.
We’ve had bad experiences with vendors...
ChartPro is not a software and not a call center. Our team of trained ROI specialists handles every request for you and provides direct, accountable account-level support designed for clarity and consistent communication.
We’re cautious about granting EMR access...
ChartPro uses secure Digital Record Retrieval access with strict permissions. We access only what is required to fulfill ROI tasks. Clients and patients have full portal visibility to their request status. All API connections are SOC2 accredited.
How does ChartPro integrate into workflow?
ChartPro specialists work through secure Digital Record Retrieval access and follow your clinic’s established processes. This keeps implementation simple and allows onboarding to be completed in 1–2 days. All API connections are SOC2 accredited.
Still Have Questions?
Our team is here to help you understand whether ChartPro is a good fit for your clinic.